Top Benefits of Using Chatbots in a Company
The chatbots are one of the technological trends that are changing the way companies connect and interact with consumers (and their employees) while their market value is accelerated. Even chatbot developers' demand is also increasing in IT industries. Let's look at the benefits of chatbots. Their qualities go beyond automation: · Save time and money: It is no coincidence as Gartner estimates that bots will operate more than 85% of customer service centers towards the end of the current decade since the speed of user response saves time and money not only for organizations but also for the clients, who do not need to approach an office to solve doubts or problems. · Conversational interface: Unlike mobile apps, the conversational interface, whether written or spoken, is how we have communicated all our lives. And today, chats have become a familiar interface...